Refund policy

Return & Exchange Policy

At Emirisse, we are committed to delivering high-quality pieces that reflect our passion for thoughtful design and craftsmanship. We want you to feel confident and delighted with every purchase — but we also understand that sometimes, an item may not be quite right.

That’s why we offer a flexible Return & Exchange Policy, designed to give you peace of mind while shopping with us.

Timeframe

You have 14 days from the date your order is delivered to request a return, exchange, or store credit.

What You Can Do

Within this 14-day window, you may choose to:

  • Exchange your item for a different size, color, or another product of equal value. If the item you choose is of lesser value, the difference will be issued as a store credit voucher.

  • Request a credit voucher instead of an exchange, which can be used toward any future purchase from Emirisse.

  • In certain cases, you may request a refund, which is subject to our approval.

Refunds

Refunds are issued at our discretion and are not guaranteed. To be eligible for a refund:

  • Items must be in new, unworn condition

  • They must be free from stains, signs of wear, perfume, or any damage

  • Original tags and packaging must be intact

If the returned item does not meet these criteria, we reserve the right to deny the refund request and return the item to you.

Non-Returnable Items

Please note that custom pieces, final sale items, or any products marked as non-returnable are not eligible for return, exchange, or refund.

How to Start a Return or Exchange

To initiate a return or exchange, please contact our customer care team at info@emirisse.com. We’ll guide you through the process and ensure everything goes as smoothly as possible.